Undefeated… AI for Public Cloud Analysis
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AI
Evolution of CCaaS
Contact Center as a Service (CCaaS) is a cloud-based solution for managing customer interactions, and it represents the evolutionary endpoint of several legacy technologies. Let’s explore how each of these technologies evolved into modern CCaaS solutions and how they differ today: Private Branch Exchange (PBX): Evolution: Initially, PBXs were manual, requiring human operators to connect …
The use of artificial intelligence (AI) in cybersecurity defense
The use of AI in Cybersecurity The use of artificial intelligence or AI in cybersecurity defense has become increasingly important in recent years. AI technologies are being employed to enhance the capabilities of cybersecurity systems, detect and respond to cyber threats, and protect sensitive information. Here are a few key areas where AI is being …
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