Evolution of CCaaS

Contact Center as a Service (CCaaS) is a cloud-based solution for managing customer interactions, and it represents the evolutionary endpoint of several legacy technologies. Let’s explore how each of these technologies evolved into modern CCaaS solutions and how they differ today: Private Branch Exchange (PBX): Evolution: Initially, PBXs were manual, requiring human operators to connect …

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Department of Defense CIO – CMMC 2.0 Update

Department of Defense CIO – CMMC 2.0 Update Lots of conversation regarding CMMC compliance. Stacy Bostjanick – Director of CMMC, OSD DOD CIO explains the entire intent and specifics regarding in this video.