Trends in Cybersecurity for 2024 Suzanne Massie, a scholar of Russian history once taught President Reagan the term “Trust but Verify“. After several meeting with the Russians, President Reagan updated the term from “Trust but verify” to ‘Verify and Verify” – Seems like the exact the mindset we need to have in Cyber defense today.A …
Contact Center as a Service (CCaaS) is a cloud-based solution for managing customer interactions, and it represents the evolutionary endpoint of several legacy technologies. Let’s explore how each of these technologies evolved into modern CCaaS solutions and how they differ today: Private Branch Exchange (PBX): Evolution: Initially, PBXs were manual, requiring human operators to connect …
